The Client means all persons named on the Booking Form, including anyone added or substituted at a later date (referred to as the Client or you or your). Yoga Mapp (YM and TS) means Yoga Mapp Limited, a company registered in the UK (Registered Company Number 12713835) at 53A Ritherdon Road, London, SW17 8QE, (referred to as YM and TS, we, us and our). The Space (TS) The Space, address Unit Unit 3B, 9 Park Hill, Clapham, SW4 9NS These Terms and Conditions have been written to provide our Client’s with all the relevant information required to facilitate the booking process and the Client’s retreat. If you have any questions please contact us by email at shruti@yogamapp.com or Charlene at hello@thespacelondon.co.uk

1 Quotation

1.1   All prices published or quoted are in Pounds Sterling (GBP). All written quotations are valid for a period of fourteen days from the date of issue. Quoting errors are extremely rare but, should there be an obvious error in a quote, we will issue a new quotation and we will not be bound by the incorrect amount quoted.

1.2 Although every effort is taken to ensure prices are accurate at the time of publication, price fluctuations due to circumstances outside of our control can occur and, due to the unique nature of our services, prices may change prior to contracting. 

2 Contract & Deposit

2.1 You must read these terms and conditions carefully when booking your holiday with YM and TS. The person who makes the booking on behalf of the Client (the Lead Name) accepts the terms and conditions on behalf of all persons within the Client party. The Lead Name must be over 18.

2.2 When booking with YM and TS the Lead Name guarantees that he/she has the authority to accept, and accepts on behalf of the party, the terms and conditions; confirms that the booking conditions have been brought to the attention of each member of the party; agrees to bring the booking conditions to the attention of anyone who is added or substituted at a later date; and guarantees to pay the full costs of the retreat/s of all those persons mentioned in the booking and of anyone who is added or substituted at a later date.

2.3   No contract will exist between YM and TS and the Client until YM and TS has received a non-refundable deposit payment or full payment of the total retreat cost (as applicable).

2.4   When you receive your booking confirmation email or invoice, please check all the details carefully to ensure that they are correct as the booking confirmation email, booking form and these terms and conditions form the contract between us. If there are any discrepancies in the booking confirmation, please bring these to our attention immediately otherwise we will assume that the details shown are correct and amendment charges may be levied where changes are subsequently found necessary.

3 Confirmation and Payment

3.1   A non-refundable deposit of £200 is required at the time of booking. A booking will not be confirmed unless the non-refundable deposit has been received on account. The balance, along with any additional agreed extras, will be invoiced ten weeks prior to your arrival date (Balance Payment Date). If you are booking with YM and TS within 10 weeks of your arrival date, payment in full will be required at the time of booking. 

3.2   The Lead Name will be liable for full payment for all persons in the Client party and for any other persons added or substituted at a later date. If payment has not been received by YM and TS by the Balance Payment Date, we reserve the right to cancel the booking, retain the deposit paid and levy cancellation charges (see clause 7 below). In these circumstances, YM and TS reserves the right to re-sell the retreat without notice.

3.3   Failure to pay any amount due to YM and TS upon request will constitute a breach of contract and will entitle YM and TS to cancel your retreat. In such circumstances, the relevant cancellation charges set out in clause 6 will apply.

3.4       For all bank transfer payments the client is liable for all bank charges arising from the transfer.

4 Booking System

It is a requirement of YM and TS that you complete the details of your booking using the form you are sent, within which you must include all requested information for all members of your party. It is a condition of accepting your booking that the booking form is completed in full.

5 Amendments to the booking by Yoga Mapp and Galen Health (YM and TS)

5.1       If YM and TS are obliged to make a significant change to your retreat, or if YM and TS cancel your booking within first weeks of the original departure date you may choose to either:

• Accept the new retreat arrangement offered by YM and TS, or

• Purchase a replacement retreat from YM and TS at the current selling price, or

• Cancel your retreat and receive a full refund.

This is subject to clause 6.2.2 below.

5.2 You must notify us of your choice within seven days of our offer of alternative retreat arrangements. If you do not, we will assume your acceptance of the new retreat arrangement.

6    Cancellation of the booking

6.1    Client Cancellation:

• The Lead Name must confirm any cancellation by the Client in writing. The date on which written notification is received by YM and TS will determine the level of cancellation charges applicable. The cancellation charges are expressed as a percentage of the total retreat cost.

• Please note many travel insurance policies cover the eventuality of having to cancel a holiday in certain circumstances so please check your own travel insurance policy when booking for details and check with your insurance provider that their terms are sufficient to cover your booking.

• The cancellation charges are as follows:

Days Before Departure   Cancellation Charges (% of Total Cost)

More than 70 days   25%

69 to 45 days         50%

44 to 35 days         75%

34 days or less          100%

Refunds (following deduction of the cancellation charges) will be made to the Client where the full balance has been paid, otherwise YM and TS is entitled to recover the outstanding balance from you.

6.2 Cancellation by Yoga Mapp and Galen Health (YM and TS)

6.2.1 In the unlikely event that YM and TS is obliged to cancel your booking for any reason (other than in the circumstances outlined in clause 6.2.2) we will endeavour to make alternative arrangements or offer a full and prompt refund. For the avoidance of doubt, in the case of YM and TS cancelling a booking, YM and TS will only be liable to refund monies already paid to YM and TS by you.

6.2.2  YM and TS will not be in breach of contract or liable for a refund where any failure to perform any of its obligations under these booking conditions results from events, circumstances or causes beyond its reasonable control including but not limited to acts of God, war or threat of war, riots, civil strife, terrorist activity, industrial dispute, acts of government, global pandemic, natural or nuclear disaster, adverse weather conditions, fire, closure of ports and airports or similar events.

7       Use of outdoor swimming pool, or any other facilities

7.1 Client use of the swimming pool, or any other facilities is at your own risk and YM and TS accepts no responsibility for accidents or injuries sustained while using these facilities.

7.2 No smoking, food or glass is allowed in the swimming pool at any time. YM and TS supplies plastic glasses for your use. In consideration to our neighbours', use of the swimming pool is not permitted between the hours of 11pm and 6am.

7.3 It is the sole responsibility of the Client to follow any instructions provided regarding use of such facilities.

7.4 Please note that if the swimming pool becomes unavailable for any reason during your stay, we cannot guarantee being able to repair or replace it during your retreat and we do not offer compensation for inconvenience or curtailed use in such an event.

8      Security Deposit

8.1   YM and TS reserve the right to payment of a security deposit to cover any additional costs incurred on location or damage caused to YM and TS property.

8.2   You will be liable for any breakages or damage to YM and TS property, or adjacent properties, during your stay caused by any member of the Client party, your employees or visitors to the property. These costs will be deducted from the security deposit. If the damage is greater than the amount of the security deposit, or if no security deposit has been arranged, you must immediately pay the costs to YM and TS, the amount of which will be advised to you.

9    Electric mountain biking, excursions, transfers, taxis, restaurants etc.

9.1   YM and TS can assist in sourcing the extra services you may need while on holiday. These services are subject to the terms and conditions of the individual third-party companies. While we make every effort to only recommend suppliers with a proven track record, we cannot be held responsible for the services provided. You take full responsibility for satisfying yourself in advance as to the quality of the service and the provider’s ability to execute the services. Please ensure you have adequate insurances for extra-curricular activities.

9.2   Our help in organising and/or recommending third party suppliers does not constitute an approval and we take no responsibility, or liability, for third party services. Any grievance with a third-party service should be taken up with that party directly.

10      Yoga Mapp and The Space (YM and TS’s) Liability to you

10.1   YM and TS endeavours to make sure that the retreat you book with us is supplied and the services performed or provided by us are performed or provided using reasonable skill and care. If any part of your retreat is not provided as promised, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. We accept responsibility for the acts/omissions of our employees or agents, suppliers and subcontractors where they were, at the time, acting in the course of their employment or carrying out work that we had asked them to do under a contract of agency or supply with YM and TS. In all cases (except where personal injury, death, loss and/or damage to luggage or personal possessions results) our liability is limited to the relevant holiday price of the person(s) affected. It is a condition of this acceptance of liability that you notify us of any claim in writing within 28 days of your return from your holiday.

10.2   YM and TS will not be responsible, or pay you compensation, for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

• the act/s and/or omission/s of the person/s affected;

• the act/s and/or omission/s of a third party unconnected with the provision of the services covered by these terms and conditions which were unforeseeable or unavoidable;

• unusual or unforeseeable circumstances beyond our, or our supplier/s, control, the consequences of which could not have been avoided even if all due care had been exercised;

• an event which either YM and TS or our supplier/s could not, even with all due care, have foreseen or forestalled.

10.3   YM and TS shall not be liable for any loss, delay or costs connected with, or arising out of, adverse weather conditions, including, missed flights and airline delays. If, as a result of force majeure, you miss your return departure and extra accommodation or alternative travel arrangements are required, we will not be responsible for this cost.

10.4   Clients are responsible at all times for their own personal documents, for their baggage, belongings and yoga equipment whether hired or not. YM and TS will not be liable for any loss or damage and Clients must ensure they have adequate insurance.

 11      Client responsibilities

11.1   The Lead Name agrees to guarantee payment for any chargeable services requested by any member of the party, both before and during the retreat.

11.2   It is the condition of every booking that each member of your party is covered by personal holiday insurance and that the policy covers you adequately for any holiday activities, third party risks and costs incurred from damage to property or adjacent properties during your stay caused by you or any member of your party, your employees or your visitors to the property.

11.3   YM and TS shall be entitled to recover from you the cost of any damage caused by you or a member of your party.

11.4   We would like to remind our guests that our retreat farmhouse is exclusively non-smoking. If you or a member of your party smoke, we request that you do so outside the premises.

11.5   It is imperative that the Lead Name advises YM and TS before arrival of any allergies suffered by any members of the booking party in accordance with clause 14 below.

12      Food Allergies

12.1   We shall exercise reasonable care to avoid specified food and drink ingredients if any allergic reaction concerns or special diets are notified to us, agreed at the time of booking and confirmed in writing at least 14 days prior to the scheduled arrival date at YM and TS.

12.2   Unfortunately no food allergy system can ever provide a 100% guarantee against contact with a specified food stuff and items such as eggs, dairy products and nuts may be present in our kitchen and dining areas and may be brought into our retreat by third parties, leading to contact with an allergic person.

12.3   Extreme Food Allergies: if someone in your party suffers from a food allergy that is so severe that the slightest exposure to the substance in question could cause a life-threatening anaphylactic reaction (for example where a reaction may be triggered other than by actually eating the foodstuff – such as by smell alone or by minute trace elements) you must advise us in writing of the severe nature of the allergy at the time of booking so that we can discuss the risks with you and confirm whether you wish to proceed with your booking. If you fail to advise us of an extreme food allergy at the point of booking or if you proceed with your booking in circumstances where we have explained to you the risks that might be present, we will have no liability to you in the event of an incident.

13      Resolving Problems

13.1   We understand how important guest happiness is and work hard to ensure that expectations are not only met but, we hope, exceeded. However, if a problem does occur during your holiday, please tell us so that it may be addressed immediately. Grievances that are only shared after your retreat do not allow us to help you at a time where we can make a difference and as such cannot be entertained.

13.2   In the unlikely event that you are unhappy with any aspect of your retreat, you must address your complaint immediately to YM and TS. If, for any reason, the problem cannot be resolved locally whilst you are on retreat and you remain dissatisfied, you must inform YM and TS in writing of your complaint within 28 days of return so that the complaint may be investigated fully.

13.3   No action can be taken, or liability accepted, for any complaints received outside the 28-day period.

14      Travel

14.1   Please inform YM and TS of the flight arrangements for your party at least four weeks prior to arrival, or at the time of your booking, if this is less and if you would like our help for any transfers you might need.

14.2   YM and TS cannot accept responsibility for flight delays, or for clients missing flights for any reason and no credit or refund will be given if you fail to take up a component of your holiday or booked transfer as a result.

15      Arrival and Departure

15.1   Your retreat with YM and TS begins from 14:00 on your arrival day. If you are arriving prior to this, we will endeavour to accommodate you – but this is at our discretion and needs to be arranged with YM and TS in advance in order that our team have time to properly prepare for your arrival.

15.2   Your retreat concludes at 11:00 on your departure day. If you are planning to depart later than this, we will do our best to accommodate you – but this is at our discretion and needs to be arranged with YM and TS in advance in order that our staff have time to properly prepare for the next farmhouse guests.

16      General Information

16.1   We are happy to cater for any special diets or vegetarian meals, wherever possible, although the availability of specialist ingredients and foods locally may prevent us. Please ensure any such requests are made on your booking form, or, at least 2 weeks before your arrival date.

16.2   We cannot guarantee continuous and uninterrupted internet connection or electrical supply in YM and TS. Drops in supply are often due to weather conditions outside of our control.

16.3   Tourist Tax / Taxe de Sejour is a per person tourist tax levied by French local government. This cost will be added to your invoice.

17      What is included and what is not included?

17.1 Included

• Retreat accommodation

• 60 minute massage therapy

• 60 minute Naturopathy consultation

• Up to two excursions (weather dependent)

• WiFi internet access

• Yoga twice daily

• Breakfast juice or smoothie

• Lunch and evening vegetarian meals 

• Tea-time snack

• Fruit available 

• Water, all herbal teas and coffee

17.2 Not Included

• Travel or transfers to the retreat

• Additional massage treatments or consultations

• Lunch outside of the retreat

• Extra activities such as electronic mountain biking

• Whilst your hosts will not be consuming alcohol, we understand that this is your holiday and for some guests having a glass of wine at dinner is relaxing. Local wine is available at extra cost to guests at Euros 10 per bottle.  

• An on-retreat driver service is provided (times to be confirmed once on retreat)

17.3 AlthouTS the items in 17.2 are not included, our hosts will happily assist you with organising any of the above, either before, or during your stay.

18      Insurance

We strongly recommend that you take out insurance as soon as you book your holiday. It is a condition of your contract with YM and TS that you, and all of your party, have suitable Insurance, from a reputable provider, which must, as a minimum, include the following:

• Cancellation or Curtailment of your trip.

• Personal Liability to include: damage caused by negligence by you or any of your party to any retreat property. This may not include a clause which restricts actions being taken against a travelling companion other than family.

• Travel and transfer delays to include: additional costs incurred in the event of a delay beyond your, or our, control

• Insurances for electric mountain biking

In the event that you fail to obtain suitable Insurance we shall not be liable for any costs incurred or claims made against us due to your failure to comply.

19      Brochure & Website Accuracy

19.1   All reasonable care has been taken to ensure that the descriptions, facts or opinions on our website, and / or in our promotional material, are correct to the best of our knowledge.

19.2   Opinions expressed are personal to the authors and photographs only relate to a specific destination when specifically captioned. You should bear in mind that in relation to the information given about the retreat, and certain facilities available within the retreat, we cannot guarantee accuracy at all times, or that any particular activity will take place.

19.3   All information we supply regarding third party suppliers has been supplied to us by them in good faith and we cannot warrant that all such information is complete, accurate or up to date.

20     Booking, Travel Agents and Packages

20.1 If you book your holiday through another booking, or travel agent, the booking or travel agent will pass information to YM and TS and we will pass information to the booking or travel agent. The booking or travel agent may also receive payment from you for the holiday. Any information or advice given to you by the booking or travel agent, which is not based on information or advice given to them by YM and TS, is their responsibility and we do not accept liability if incorrect information is given to you by your travel agent. In such circumstances any requests for compensation or redress should be addressed to your travel agent and not to YM and TS.

20.2   Package Travel Regulations and Linked Arrangements Regulations do not apply to the services provided by YM and TS. 

21      Data Protection and Privacy

YM and TS is committed to protecting your personal data and to respecting your privacy. We use your personal information only in order to provide you with information and services concerning your retreat at YM and TS. Your personal data will not be used for any other purpose and will not be shared with any third party outside of the suppliers and service providers connected with your retreat at YM and TS.

Prior to your retreat, we will be setting up a WhatsApp group for all guests. Please let us know if you do not wish to be a part of this group. After your retreat we would like to stay in touch with you so you can continue to receive information from YM and TS. If you would prefer that we did not contact you in the future please let us know. On occasion we may take photographs during the retreat for marketing purposes and to share with retreat guests. If you would not like us to use your images for social media or marketing, please let us know.

22  Governing Law and Jurisdiction

These booking conditions and any matters arising from them are subject to and governed by English Law and are subject to the jurisdiction of the England & Wales Courts. All correspondence must be sent to: Yoga Mapp Limited, 137 Buxton Road, Stockport, SK2 6EQ or Galen Health, 6b Nimrod Road, London, SW16 6SY.